Training & Development
WorkSkills:  6-Part Certificate Series for Employees

Bring this effective program on-site!

Preparing entry-level workers to succeed in the workplace is a crucial concern for business owners and managers. A lack of effective interpersonal skills has a negative effect on employees, employers and customers alike. Everyone benefits when individuals enter the workforce with a clear understanding of workplace norms and expected behaviors. This series – developed by AchieveGlobal, America’s leader in training materials – is designed specifically for people just entering the workforce, or those who have been there for a while but may lack the skills and experience to succeed.

Session topics:

  • What it Takes to Succeed: The Basic Principles addresses basic job responsibilities, participants' place in the organization and their impact on others, and introduces the modules to follow.

  • Getting the Information You Need helps participants listen actively, ask clarifying questions and verify what they hear – especially when taking on a new assignment or being trained in a new task.

  • Positive Responses to Change addresses the need to understand and make the most of changes on the job. Participants use a four-step process called FLEX to create positive and flexible responses that improve their long-term success in the organization.

  • Defusing Emotionally Charged Situations shows participants how emotions negatively affect their and others' actions and teaches techniques for defusing tense situations.

  • Helping Your Team Work helps participants understand the impact of their actions on others, the power and personal rewards of teamwork and the habits of effective team players.

  • Managing Life Outside Work helps participants identify and develop plans for coping with a range of issues and events that can make it hard to meet employers' minimum requirements. It focuses on practical techniques for dealing with emergencies and resisting temptations.

Get your entry-level employees prepared for the workplace!

Contact Cascade for information about bringing this workshop to your location.